As I go about consulting and training with clients, I often hear the (usually) rather tired and frustrated words “we work in silos”. Even though splitting a company into divisions allows expertise in different areas, operating in silos usually explain why parts of the business are not communicating effectively, or don’t work together.
UK companies that have reshored their call centres are adding value by raising standards of customer service with a British workforce.
durhamlane, a successful North East business with a growing international client base, has announced an acquisition deal that expands its expertise and range of pioneering services.
The summer break has just come to an end and thousands of students across the country are making their first step on to the career ladder. They are young, bright, quick to learn and eager to get on. Yet, overwhelmingly, businesses remain cautious about taking on new graduates. According to a survey commissioned by the British Chamber of Commerce, more than half believe university leavers are not ready for work.
It’s long been an attractive prospect for salespeople to ‘go with their gut’ feeling. There’s something quite satisfying about the reliance on instinct, maybe because it suggests some kind of God-given aptitude for sales that kicks in and guides your way. It says: “I’m a salesperson. I’ve got this.”
"Regaining momentum takes three times as much energy as sustaining momentum,” according to US business author, Dan Pink. So, what does ‘momentum’ look like in your sales team? Incoming phone calls from prospects, emails from satisfied clients and recommendations on social channels would be a good place to start.
Will Dooley is a senior sales executive in our Outsourced Sales and Business Development division. A graduate, with good prospects, Will’s decision to pursue a career in sales was met with surprise from his friends and family. But his enthusiasm and dedication has challenged their view. Here, he explains what attracted him to the job and why he believes sales should be given more value as a respected vocation.
The sales profession can be highly rewarding, but it has also a reputation of being one of the most stressful jobs. As a consequence many sales people quit the field each year as they simply can’t take the hammering day in, day out. Those who continue to stay on this roller coaster can often find themselves crippled with stress. If they don’t find effective ways to relieve their stress level, it can have a negative impact on both professional and personal life.
Six months ago Nintendo was declared dead. But with the release of the augmented reality (AR) app Pokemon Go last Tuesday, Nintendo was able to resurrect its entertainment business. This worldwide phenomenon has increased Nintendo’s stock by $9 billion in just two days and has already eclipsed Twitter and Tinder user numbers. Was Nintendo just lucky to hit spot on the mark with this game?
In the UK, an estimated 7% of the working population are employed in sales, some 2.2 million. Yet the reputation of the job lags behind other careers. Only one university in Britain offers a degree in the subject, and the others give short shrift to it as a prospect for their graduates.