durhamlane - Selling at a Higher level

Think in Streams, not in Silos

Posted by Richard Lane on Sep 21, 2016 12:15:00 PM

As I go about consulting and training with clients, I often hear the (usually) rather tired and frustrated words “we work in silos”. Even though splitting a company into divisions allows expertise in different areas, operating in silos usually explain why parts of the business are not communicating effectively, or don’t work together.

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Topics: business transformation, coaching, change management

Bringing Customer Service Back To The UK

Posted by Janine Rupf on Sep 12, 2016 1:00:00 PM

UK companies that have reshored their call centres are adding value by raising standards of customer service with a British workforce.

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Topics: Sales Training, News,

durhamlane think differently with acquisition

Posted by Janine Rupf on Sep 8, 2016 1:00:00 PM

durhamlane, a successful North East business with a growing international client base, has announced an acquisition deal that expands its expertise and range of pioneering services.

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Topics: News,, business transformation

Reshaping your talent supply chain to drive business growth

Posted by Janine Rupf on Sep 6, 2016 12:00:00 PM

The summer break has just come to an end and thousands of students across the country are making their first step on to the career ladder. They are young, bright, quick to learn and eager to get on. Yet, overwhelmingly, businesses remain cautious about taking on new graduates. According to a survey commissioned by the British Chamber of Commerce, more than half believe university leavers are not ready for work.

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Topics: sales recruitment, team development, graduate scheme

Don’t leave it to your gut feeling!

Posted by Richard Lane on Aug 23, 2016 12:00:00 PM

It’s long been an attractive prospect for salespeople to ‘go with their gut’ feeling. There’s something quite satisfying about the reliance on instinct, maybe because it suggests some kind of God-given aptitude for sales that kicks in and guides your way. It says: “I’m a salesperson. I’ve got this.”

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Topics: Sales Training, sales strategy, business development

Sales momentum: Find it, build it, and hold on to it

Posted by Richard Lane on Aug 16, 2016 1:00:00 PM

"Regaining momentum takes three times as much energy as sustaining momentum,” according to US business author, Dan Pink. So, what does ‘momentum’ look like in your sales team? Incoming phone calls from prospects, emails from satisfied clients and recommendations on social channels would be a good place to start.

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Topics: sales performance, Sales Training, sales motivation

My Life and Sales: why I love my Job...

Posted by Janine Rupf on Aug 2, 2016 12:00:00 PM

Will Dooley is a senior sales executive in our Outsourced Sales and Business Development division. A graduate, with good prospects, Will’s decision to pursue a career in sales was met with surprise from his friends and family. But his enthusiasm and dedication has challenged their view. Here, he explains what attracted him to the job and why he believes sales should be given more value as a respected vocation.

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Topics: sales graduate, recruitment, graduate scheme

Simple But Effective Ways to Cope With Stress in Sales

Posted by Luke Robinson on Jul 19, 2016 12:00:00 PM

The sales profession can be highly rewarding, but it has also a reputation of being one of the most stressful jobs. As a consequence many sales people quit the field each year as they simply can’t take the hammering day in, day out. Those who continue to stay on this roller coaster can often find themselves crippled with stress. If they don’t find effective ways to relieve their stress level, it can have a negative impact on both professional and personal life.

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Topics: sales performance, sales motivation, coaching

Pokémon Go – And what it says about the transformation of Nintendo

Posted by Janine Rupf on Jul 15, 2016 9:19:40 AM

Six months ago Nintendo was declared dead. But with the release of the augmented reality (AR) app Pokemon Go last Tuesday, Nintendo was able to resurrect its entertainment business. This worldwide phenomenon has increased Nintendo’s stock by $9 billion in just two days and has already eclipsed Twitter and Tinder user numbers. Was Nintendo just lucky to hit spot on the mark with this game?

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Topics: News,, business transformation, Innovation

Seven Reasons for a Great Career in Sales

Posted by Phil Mulvain on Jul 12, 2016 2:12:44 PM

In the UK, an estimated 7% of the working population are employed in sales, some 2.2 million. Yet the reputation of the job lags behind other careers. Only one university in Britain offers a degree in the subject, and the others give short shrift to it as a prospect for their graduates.

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Topics: sales graduate, recruitment, leadership